What's Covered by our Managed Service Agreement
As part of this Agreement, we endeavor to include all the day to day IT support items that are typically required to run a typical Business Technology Baseline Infrastructure. You can see a list of all the items we will cover under this Agreement bellow.
It’s important to note that anything not included is explicitly excluded from Your Agreement and will be billed at our normal rates as found on our Rate Schedule.
From time to time, we may provide support for items not explicitly included bellow without charge – however we will do this at our sole discretion.